Did you know?
Before turning to service_eu@fezibo.com for professional customer care services, you may actually have your desk's issue identified and resolved in one go!

What to do?
Click into any controller's diagram below that resembles the one on your desk, you will then be directed to a step-by-step easy troubleshooting guide.

Model: JCH

Model: HEZ

Model: AGE

1. DWK

Scenarios: Uneven desk leg heights, Error Codes of rES/E-1, E-2, E-3, ovr, dut, etc. Please perform as follows:

Lower the DESKTOP to its lowest as possible (if not, perform at current height).

Perform first a MANUAL RESET, then a FACTORY RESET.

Manual Reset: Pressing on ⬇️ NON-Releasing for at least 6-10 seconds UNTIL the display shifts to “E-1/rES”. (followed by release, press again on the same button until the read of the lowest height is shown on the display)

Factory Reset: Pressing on the “S" key NON-Releasing for at least 10-15 seconds UNTIL the display shifts to "FAC". (then followed by release, press again on the same key)

2. JCH

Scenarios: Uneven desk leg heights, Error Codes of F01-04; F09-13; HOT, etc. Please perform as follows:

Set the desk to its lowest height by pressing on the ⬇️ until the desk stops moving, release the ⬇️.

Press and hold both ⬇️ and ⬆️ simultaneously for 7 seconds until the controller displays "RSt", release both buttons.

Press and hold both ⬇️ and ⬆️ simultaneously for 7 seconds until the controller displays desk's current height, release both buttons to complete the reset.

Note: When controller is displaying "RSt", press and hold both the ⬇️ and the ⬆️ simultaneously for 10 seconds until the desk reaches its lowest height and displays its current height.

3. HEZ

Scenarios: Uneven desk leg heights, Error Codes of E01, E06, E07, E04, E05, HOT, etc. Please perform as follows one by one:

Forced Initialization:

1) Press the ⬇️ until the desk reaches its lowest position.

2) Release the ⬇️, press it again for at least 6 seconds until hearing the "dee" sound with desk's rebound.

Restore the Factory Settings:

Press the ⬆️ and ⬇️ simultaneously until hearing the first "dee" sound after about 6 seconds and the second "dee" after 12 seconds.

Note: If code "RSt" is shown, keep pressing on ⬇️ to descend the desk to the lowest position and stop after the rebound to have this error code eliminated.

4. AGE

Scenarios: Uneven desk leg heights, Error Codes of E01, E02, E04, E05, E06, etc. Please perform as follows:

Press and hold both ⬇️ and ⬆️ simultaneously and NON-releasing for at least 8 seconds, until the desktop descends to the lowest position and stops after a rebound.

Release both buttons to finish the initialization setup.

Other Pro Tips That May Come In Handy

Make sure all cable connections are plugged in as tightly as possible.

When you find your desk's height adjustability issue not fixable by manual or factory reset, try switching leg motor cable(s) on the controller.

When nothing on this page is to avail, the only important thing is to contact service@fezibo.com. Our specialists will always get back to you as fast as possible, and stand by your side only when all issues have been well resolved.

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