Shipping policy

Shipping Information for EU Customers

Where We Ship

Warehouse Address for Shipping: Located in Germany

The time frame for shipment

Delivery Time: 3-8 business days

We support shipping to the following 17 European countries: Hungary, Poland, Italy, Czech Republic, Netherlands, Belgium, Lithuania, Estonia, Slovakia, Luxembourg, Romania, Finland, Croatia, Latvia, Ireland, Portugal, Greece

Shipping service

We work with third parties to deliver our products to our customers. Our usual shipping partners are GLS and DHL.

Tracking number

You should receive an email shortly after your order with your shipping notification and tracking information.

Change of delivery address

1. if the carton(s) are still in the warehouse, we will do our best to contact the warehouse to change the delivery address free of charge; if it cannot be changed, you will have to pay the corresponding fee.
2. if the box(es) are in transit and you are using DHL Express: You cannot change the address; you must request a return after you have received the goods; if you use GLS Express: You can change the address, but you will have to add €5.4 per item.
3. Unfortunately, changing the delivery address when shipping to Netherlands is impossible.

Delayed delivery

If you have not received your products for a long time, this may be for the following reasons:

1. unexpected delays

• Your delivery may be delayed if situations such as national holidays, inventory shortages, carrier delays, customs delays or extreme weather conditions occur.

We thank you for your patience in these cases.

2. shipping problem

• The shipping information indicates that the goods have not yet arrived, have not been dispatched, have not been updated or are undeliverable.
• The shipping information indicates that the goods have been delivered, but you have not received the goods.

In the above cases, please send us an e-mail. We will check the reason and find the best solution for you.

Cancellation of the order

If you wish to cancel your order, please send us an e-mail as soon as possible to service_eu@fezibo.com.

1. If the box(es) are still in stock, we will do our best to cancel the order for you free of charge.
2. Assuming the box(es) is/are in transit with DHL Express.  In this case, the order cannot be canceled. You must request a return shipment after you have received the goods; with GLS Express you will have to pay a cancellation fee of €5 and other corresponding fees.
3. Unfortunately, it is not possible to cancel an order when shipping to Netherlands.
4. Further details on refunds can be found in the refund conditions.

Sold out and out of stock items

We will always do everything we can to ensure that your order reaches you as quickly as possible. If you have any questions about shipping, please email us at service_eu@fezibo.com.